This transaction was ideal. Given that this was a Christmas gift - time was of the essence. The purchase process was fast yet simple. My 1st order was lost in shipping. When it didn't arrive on time I contacted the company via emsil. Communications were clear, concise, professional, immediate and resolute. I didnt even have to ASK how they planned to assist me. Once I gave them my order info and stated it hadnt been received - I was told immediately, proactively, that a replacement shipment request had been expedited. My item was received and Christmas was saved! If all my customer service interactions were like this - purchase confidence would be through the roof! Providing a great product is expected. Receiving quality customer service us a gift and more greatly appreciated than most companies realize. THANK YOU to my seevice rep! She deserves the recognition!