MUAVES is sold online at mymuaves.com. You can also shop MUAVES through our trusted retail partners Urban Outfitters, Anthropologie, and Thirteen Lune. Be the first to know about new collections, restocks, and more by signing up for our email list.

Check out our step by step instructions on how to put on your Muaves Hair Wrap here: https://mymuaves.com/pages/how-it-works

MUAVES Hair Wraps are designed to improve the health of all hair types: curly, coils, locs, extensions, wavy or straight, thin or thick.

10-20 minutes, allow more time to dry if you have long or thick hair.

MUAVES Quick Dry Hair Wraps are designed to transition your hair from a wet state to a damp state as quickly as possible with microfiber. Microfiber is 100 times finer than a human hair. A square inch on a microfiber towel holds close to 200,000 fibers, which creates a larger surface area to absorb moisture. For this reason, drying your hair with a microfiber towel is faster than using a cotton towel.

We accept US returns within 21 days of purchase. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit. Returns will be subject to a $5.95 return fee, which will be deducted from your refund.

International returns must be at the expense of the customer. Please email hello@mymuaves.com for assistance.

Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Sale items are FINAL and cannot be returned or exchanged.If your item is damaged and your purchase date falls outside our standard return window, please contact hello@mymuaves.com and we’ll be happy to assist.

$Returns will be subject to a $5.95 return fee, which will be deducted from your refund. Exchanges are FREE for US customers!

To request a return, go to:
https://muaves.loopreturns.com/#/

You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email. Using the provided label, please drop off your package at any Post Office or USPS location.

MUAVES offers FREE Instant Exchanges.

Need to exchange for something else? No worries! You are now able to instantly exchange your item(s) through our return platform for free. For exchanges, follow the steps outlined above and select your new item for exchange.

Unfortunately, after an order is placed, the shipping address cannot be changed. If you've entered an incorrect address, please contact us athello@mymuaves.comand we will do our best to see if it can be adjusted. Even if you reach out immediately after placing the order, there is no guarantee that it can be changed, but we will try.

All orders are fulfilled within 1-3 business days from the date the order is placed. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Please note: International orders can take up to 21 days to arrive. All orders ship from our Los Angeles warehouse. 

We recommend using Route Package Protection, which can be added to your order at checkout. Route provides protection for shipments that are lost or stolen. Visit RouteApp.IO to learn more. If Route is not used, MUAVES is not responsible for lost or stolen packages. To file a claim, please go to https://claims.route.com.

Please note, Route Protection cannot be added after you have already checked out.

You'll receive an order confirmation once you place an order, containing the details of the order. You can also email customer support (hello@mymuaves.com) for assistance. When your order ships, you'll receive a follow up email notice with your tracking number.

Yes we do! At the moment, we ship to the following countries: UK, Canada, Australia, and Mexico.

Please note: International orders ship out of Los Angeles and can take up to 21 days to arrive.

If you'd like to see MUAVES in your country, let us know at hello@mymuaves.com

If you did not purchase Route Package Protection, we are not responsible for lost or stolen packages, or any packages that are held in customs. If you feel this has happened to you, we recommend tracking your item and then reaching out to your local USPS directly. Unfortunately, once an order has been left our warehouse, we are unable to control its whereabouts.

We recommend using Route Package Protection, which can be added to your order at checkout. Route provides protection for shipments that are lost or stolen. Visit RouteApp.IO to learn more.

We want to sort out any issues with incorrect items straight away.

If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back at our warehouse. Simply email hello@mymuaves.com for a return label. 

USPS handles a high volume of shipments and that means a lot of packages have to get scanned individually. You might not get a USPS update straightaway because its in customs clearance but you'll get one when your package heads out of that facility. Please allow up to 21 days for your international order to arrive.

In the unlikely event you have received a defective item, please email us at hello@mymuaves.com within 24 hours of receiving it with the following information: 

Your order number, a description, and photographic evidence.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange. Once we've received the above information, we will work quickly and efficiently to ensure the problem is resolved instantly. 

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time and we don't always require the faulty item back. 

To keep your MUAVES hair wrap looking its best, follow our care tips. It's machine washable but should be treated like a delicate. For longer life, we recommend hand washing. Always turn it inside out, use cold water, and choose a mild detergent. A delicates bag can help prevent snagging. Skip the bleach and fabric softener, and wash separately, as some colors may bleed.

To protect your hair wrap, avoid tumble drying. Instead, turn it inside out and hang or lay flat to dry. Remember, no wringing, ironing, or dry cleaning if you want it to last.

MUAVES Hair Wraps are are made of a special poly blend (in a satin weave) that is both animal friendly and beauty sleep friendly. Our dyes are never tested on animals. Our vegan satin gives you the softness of silk without hurting any silk worms. We chose this blend because it is soft but durable enough to be machine washable. Our Quick Dry Hair Wraps are lined with plush microfiber.

Your everyday haircare products are generally safe to use with MUAVES Quick Hair Wrap, so no need to worry about damage. Plus, it's fully washable, making it easy to maintain. However, avoid using hot oils with our All Satin Hair Wraps, as it may cause color bleeding. Just follow our care instructions to keep it in great shape wash after wash.

Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email.

The date listed on the product page is an estimation based on details from the merchandise provider and can vary depending upon demand. Details regarding delays are communicated when information is provided by the vendor. If an update has not been provided, we don’t have the information readily available yet.

You will receive an automatic email with tracking information to your email address on file when your order ships out, just as you would with an order for an in-stock item!

Purchasing expedited shipping controls the speed of shipping only, not the speed of production. If you choose expedited shipping for a pre-order, the item will be completed as scheduled, and when it is finished it will ship to you with your chosen expedited shipping.

The entirety of your order will be held until the pre-order item is completed and all the items can ship together in one package. If you would like your in-stock purchases to ship separately, ahead of your pre-order purchase, please purchase the in-stock items through a separate order from your pre-order items.

You can contact MUAVES Customer Support by emailing hello@mymuaves.com and we can offer to switch out your pre-ordered style for a comparable in-stock style that can be sent immediately, or we can cancel your pre-order and offer store credit in exchange.

If you'd like to carry MUAVES in your store, salon, or spa, please send an email to hello@mymuaves.com