Privacy policy

Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from mymuaves.com (the “Site”) or provide consent to receive SMS notifications.

Personal Information We Collect

When you visit the Site, we automatically gather certain information about your device, including web browser details, IP address, time zone, and cookies installed on your device. As you navigate the Site, we also collect data about the individual pages or products you view, the websites or search terms that referred you, and your interactions with the Site. We call this "Device Information."

We collect Device Information using these technologies:

• Cookies: Data files placed on your device, often including an anonymous unique identifier. Learn more and how to disable cookies at allaboutcookies.org.
• Log files: Track actions on the Site, collecting data such as IP address, browser type, and timestamps.
• Web beacons, tags, and pixels: Electronic files used to record browsing behavior.

When you make a purchase, we collect your name, billing/shipping address, payment details, email, and phone number. This is "Order Information."

If you opt in to receive SMS notifications, we collect your phone number and your consent to receive text messages as part of our marketing efforts.

“Personal Information” in this policy refers to Device Information, Order Information, and any SMS consent details you provide.

How We Use Your Personal Information

We use Order Information to:

• Process orders, including payments, shipping, and confirmations.
• Communicate with you.
• Screen for potential fraud or risk.
• Provide you with information or advertising related to our products, in line with your preferences.

We use Device Information to help identify potential risks and improve our Site by generating analytics and measuring marketing effectiveness.

If you have opted in to receive SMS notifications, we may use your phone number to send marketing messages, order updates, and promotions. You can opt out of SMS notifications at any time by following the instructions in the message.

Sharing Your Personal Information

We share your information with third-party services to help us operate the Site. For example:

• We use Shopify to power our store. Learn more about their privacy practices here.
• We use Google Analytics to understand how customers interact with the Site. Learn more here or opt-out here.

We may also share your information to comply with legal obligations or to protect our rights.

Targeted Advertising

We use your Personal Information to deliver targeted ads or marketing we believe you may find relevant. Learn more about targeted ads at the NAI’s educational page.

Opt-out of targeted advertising via:

• Facebook
• Google
• Bing

Alternatively, opt-out using the Digital Advertising Alliance’s portal.

Do Not Track

We do not modify our data collection practices when we receive a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access, update, or delete your personal information. To exercise this right, please contact us via the details below. Your data may be processed outside Europe, including in Canada and the U.S.

Data Retention

We retain Order Information for our records unless you request its deletion.

Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal/regulatory reasons.

Contact Us

For more information or to make a complaint, contact us by email at hello@mymuaves.com or by mail at:

MUAVES
[Re: Privacy Compliance Officer]